Shipping policy

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries and you are unable to place your order, kindly contact us at contact@plushyz.com.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States,  Canada

7-14 Business days

Europe

7-10 Business days

Australia, New Zealand

7-12 Business days

Central & South America

Currently Unavailable

Asia

Currently Unavailable


*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays

TRACKING INFORMATION:

A confirmation of your order will be sent to you via email and/or text message if you provide only a mobile phone number. This confirmation will include a tracking number and a link that allows you to follow your package's journey. To track your package, simply visit the link provided in the tracking email. If you are uncertain about your Tracking number, please refer back to your email. Please note that it may take 2 to 4 business days for the tracking information to become available.

ADDRESS DISCLAIMER:

Please ensure that the shipping address you provide is accurate as it is the buyer's responsibility to do so. We strive to expedite processing and shipping, which means there is a limited 24-hour window to correct any inaccuracies in the shipping address.

LOST/MISSING PACKAGES
PLUSHY’Z™ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us, and we will do our best to help you out. For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us, and we will do our best to help you out.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.