Shipping Policy
Our fulfillment team aims to process orders as quickly as they can. On average, they process/ship orders within 1 to 3 business days.
Personalized Storybooks (Printed & Digital)
Our personalized storybooks are produced using a global network of 40+ trusted print partners across 16 countries, allowing us to print closer to your location and reduce delivery times.
Digital Storybooks
Once your order is completed, your digital storybook is delivered to your email inbox within 24 hours.
Printed Storybooks
Printed copies are produced locally by our print partners and typically delivered within 6 business days after production.
Because books are printed locally whenever possible, shipping times are often faster and more reliable for most regions.
Physical Products
Shipping time varies by location. These are our current estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
5-9 Business days |
|
Canada |
7-10 Business days |
|
Australia, New Zealand |
5-10 Business days |
|
Central & South America |
10-20 Business days |
|
Europe |
4-8 Business days |
All shipping times exclude clearance/customs delays.
Please note:
-
Orders shipped to PO boxes, Alaska, Hawaii, APO/FPO addresses, and U.S. territories cannot be expedited.
-
All orders are shipped with tracking numbers, which are emailed to the address provided during checkout so you can follow your package every step of the way.
All orders are shipped with tracking numbers. These details are emailed directly to the email provided during checkout, so you can track it every step of the way!
Click here to track your order on our website.
Notes:
*Regarding international shipping services, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.