Refund & Returns Policy
If you have considered return and refunds, you probably ordered an Item with us. This means that we owe you a great “Thank you” for your love for PLUSHY'Z®️, and as much as we want to deliver exceptional customer service. That said, here are some things you might want to know:
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.
- There shall be NO RETURNS allowed for 50% OFF SALE items, except for factory defects or quality flaws.
- Items must be sent back within 14 days, counted from the delivery date.
- PLUSHY'Z®️ reserves the right to apply up to 15% restocking fee for non discounted items.
- PLUSHY'Z®️ reserves the right to apply up to 50% restocking fee for Final Sale or discounted items.
- Returns are processed within 5-7 business days after your item(s) are received at our Return Center.
- Please keep your proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in transit.
- PLUSHY'Z®️ do not cover for the return shipping cost of the returned product.
- Order Number
- Complete Name
- Photo of the item with the manufacturer’s defect
b. Returned products must be in good condition and the original packaging
c. Items sent back to us without first requesting a return will not be accepted.
PLUSHY’Z®️ shall not accept any of the following unreasonable refunds disputes:
- The customer does not like the item.
- The shipping address was provided incorrectly.
- The item does not look as described.
- The customer has ordered the wrong item/size.
- Cancellation of orders shall only be allowed within 12 hours from the time of the confirmation of orders.
- Only regular priced, or received damaged items can be fully refunded back to the original payment method.
- Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
For more info, please contact firstname.lastname@example.org.