I just placed an order, when will it ship?
Answer :
We try our best to ship items as fast as we can. Please allow 3-5 days processing time for your order to ship out, average shipping times are 7-15 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at contact@plushyz.com
I am not in love with my order, can it be returned? What if there is an issue?
Answer :
We offer a 100 % money-back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. For more details check out our Refund Policy Page.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have a size issue. How to get a refund?
We do not offer refunds for size-related issues if the item's length matches the details provided in our sizing guide. Our sizing guide offers comprehensive information to assist customers in making informed choices. However, if the received item's length doesn't align with the specifications in our size guide, please contact our support team for a prompt resolution.
Can I cancel my order?
Answer :
You are able to cancel your order with no penalty! You must cancel your order before it ships within the first 24 hours. If the item is already sent please note that we cannot interrupt the shipping process handled by the independent carrier.
I have entered an incorrect address what do I do now?
Answer :
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at contact@plushyz.com.
If the given address is wrong we can change the address to the correct one within the first 12 hours. No refund will be given after the 12 hours of incorrect submission.
How long does shipping take?
Answer :
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 business days depending on the season period and customs procedures of every country.
I have a question that wasn't answered, can you please help?
Answer :
Absolutely! We are here to help you make your life Super Plushy & Cozy. Please send us an email to contact@plushyz.com, and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
What currency are the prices I see in the site?
Answer :
The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
How do i know if my package has been shipped & is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.