FAQs

We offer a 100% money-back guarantee if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include the name and order number on the returned parcels. For more details, check out our Refund Policy Page.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships within the first 24 hours. If the item is already sent, please note that we cannot interrupt the shipping process handled by the independent carrier.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at contact@plushyz.com.

If the given address is wrong, we can change the address to the correct one within the first 12 hours. No refund will be given after 12 hours of incorrect submission.

Shipping times vary, as we do ship worldwide from different fulfillment centers
based on your location. The average shipping time is 7-10 business days, depending on the season period and customs procedures of every country.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carrier's tracking features to determine when your package has been picked up and is in transit.