We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 7-19 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
We offer a 100 % money-back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. For more details check out our Refund Policy Page.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
You are able to cancel your order with no penalty! You must cancel your order before it ships within the first 12 hours. If the item is already sent please note that we cannot interrupt the shipping process handled by the independent carrier.
If you have misspelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at email@example.com.
If the given address is wrong we can change the address to the correct one within the first 12 hours. No refund will be given after the 12 hours of incorrect submission.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-19 business days depending on the season period and customs procedures of every country.
Absolutely! We are here to help you make your life Super Plushy & Cozy. Please send us an email to firstname.lastname@example.org, and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.